Warranty

CARLBROS Product Warranty

Warranty Coverage

• CARLBROS warrants that the product will be free from defects in material and workmanship.
• The warranty is valid for a period of one (1) year from the date of purchase.

Remedies for Defective Products

• During the warranty period, if defects are reported, CARLBROS will, at its discretion and following a technical support analysis, either repair or replace the defective products.
• Replacement parts and products will be new or serviceably used, comparable in function and performance to the original part, and will carry the remainder of the original warranty period.

Limitation of Liability

• CARLBROS’s liability is expressly limited to replacement or repair of defective products.
• CARLBROS shall not be liable for any special, indirect, consequential, or exemplary damages, including but not limited to lost profits, property damage, or personal injury, related in any way to the product, regardless of whether CARLBROS was aware of the possibility of such damages.
• The warranty supersedes all other warranties, express, implied, statutory, or otherwise, including implied warranties of merchantability and fitness for a particular purpose, and those arising from course of dealing, usage, or trade practice.
• This clause applies to the greatest extent permitted by applicable laws that cannot be excluded or modified.

Warranty Conditions

• The warranty is solely for the benefit of the original purchaser from CARLBROS or a CARLBROS-approved reseller or distributor and is not assignable or transferable.
• To make a warranty claim, the purchaser must:
  1. Obtain a return merchandise authorization (RMA) number and return location information from CARLBROS Support by emailing support@carlbros.com or calling a specified phone number.
  2. Send the product, including the RMA number and receipt, to the specified return location.
• The purchaser is responsible for all packaging and transportation costs for shipping products for warranty service.

Warranty Exclusions

• The warranty does not apply if the product:
  • Is misused, mishandled, subjected to abuse, accident, stored improperly, or operated under extreme conditions not recommended by CARLBROS.
  • Is improperly installed, operated, or maintained.
  • Is modified without CARLBROS's express written consent.
  • Has been disassembled, altered, or repaired by anyone other than CARLBROS.
  • Has defects reported after the expiration of the warranty period.

Non-Coverage Under the Warranty

• The warranty does not cover:
  • Normal wear and tear.
  • Cosmetic damage that does not affect functionality.
  • Products with missing, altered, or defaced CARLBROS serial numbers.

Hassle-Free Warranty Conditions

• The Hassle-Free Warranty is valid during the warranty period unless voided by time elapsed from the date of purchase or by conditions listed earlier.
• Returns must include appropriate documentation, and the warranty period begins on the date of purchase with a receipt, or based on the serial number date if no proof of purchase is available.